Frequently Asked Questions (FAQs)

Yes, a 50% non-refundable deposit is required upon booking to secure your session. The remaining 50% is due 24 hours prior to the shoot at the latest. This policy is non-negotiable. *SALES TAX INCLUDED*

Here is the breakdown of deposits and pricing for each package:

• The Executive Headshot:

  • Total: $150 (students: $75)

  • Full payment is required upon booking.

• The Snapshot Session:

  • Total: $300

  • Deposit: $150

• The Keepsake Collection:

  • Total: $500

  • Deposit: $250

• The Signature Experience:

  • Total: $1,000

  • Deposit: $500

If the total booking fee is not paid in full, deliverables may be withheld until payment is completed.

At this time, I accept payment through my website on the Book Today tab (powered by “acuity : scheduling”)

Upon confirmation of your booking, you will have to pay:

1. Preliminary deposit: This goes toward the total cost of your booking and secures your session.

2. Remaining balance: This should be sent prior to the shoot and must be paid at least 24 hours before the session begins.

Both payments must be completed to confirm your booking and receive deliverables.

I am an all-inclusive provider, meaning editing, preparation, tax, and other standard services are included in your session fee. Add-on fees are only applied when variables outside the scope of our agreed-upon work require additional time or effort.

Here are potential add-on fees:

• Excessive Editing: $150 per booking if extensive adjustments are required (e.g., removing large crowds, environmental obstructions).

• Rebooking Fees:

  • 7+ days prior to the session: Free

  • 3-6 days prior to the session: $25

  • 12-24 hours prior to the session: $50

• Group Size Over 20 People: $100 flat fee for larger groups.

• Travel Fees: $30–$60 for locations more than 30 miles from my base.

• Raw Images: $500 for raw image files upon request.

These fees will always be discussed with you in advance if applicable.

I am based in San Diego County (Zipcode: 92124) and frequently travel to NYC. There are no travel fees for locations within 30 miles of my base.

• For distances exceeding 30 miles, travel fees range from $50, depending on the distance.

For out-of-state or international bookings, pre-paid accommodations for travel, hotel, and meals will be required as part of the booking.

Refunds are not issued for completed work. My goal is to deliver the best photos possible based on the scope of work and the parameters of the environment on the day of the shoot. If you are unsatisfied with the final results, I am happy to provide additional editing within reason to address your concerns and ensure your satisfaction.

Refunds for Canceled Bookings

If a booking is canceled prior to the shoot for unexplained reasons, a refund will be issued minus $100 to cover preparation time and administrative costs. I deeply value the expertise and professionalism I bring to each project, and this fee reflects the years of experience, skill, and time committed to your booking.

Extenuating Circumstances

In cases of extreme, unavoidable circumstances, I understand life can be unpredictable. If your situation qualifies as an extenuating circumstance (e.g., death, canceled travel accommodations), I ask that you:

1. Call or email me to explain the situation.

2. Provide supporting proof of the circumstance (examples outlined below).

Under these conditions, I am happy to allow for rebooking without penalty or, if rebooking is not possible, issue a full refund at my discretion.

Examples of Extreme Cases

Here are 10 examples of extenuating circumstances that may qualify for a full refund, along with examples of acceptable proof:

1. Death of an immediate family member

   • Proof: Death certificate, obituary, or funeral service announcement.

2. Severe illness or hospitalization

   • Proof: Doctor’s note, hospital discharge papers, or appointment confirmation showing incapacity to attend the session.

3. Canceled travel accommodations (e.g., bus, plane, or train delays)

   • Proof: Confirmation email or receipt showing the canceled travel arrangements, such as an airline or train cancellation notice.

4. Natural disasters (e.g., hurricanes, floods, wildfires)

   • Proof: News reports, official weather advisories, or evacuation notices that directly impact the shoot location or your ability to attend.

5. Unexpected legal obligations (e.g., jury duty, subpoena)

   • Proof: Official jury duty summons or legal documentation requiring your presence.

6. Accidents leading to temporary incapacity (e.g., car accident)

   • Proof: Police report, insurance claim, or medical records confirming injury or inability to attend.

7. Government-imposed travel restrictions or lockdowns

   • Proof: Official government announcements or travel restriction notices.

8. Loss of home or displacement due to emergencies (e.g., fire, eviction)

   • Proof: Insurance claim, emergency response notice, or documentation from a relief agency.

9. Pregnancy-related emergencies

   • Proof: Doctor’s note or hospital record confirming an emergency.

10. Work-related emergencies (e.g., mandatory overtime or reassignment)

    • Proof: Employer letter or email confirming the work-related conflict and mandatory attendance.

These examples are provided to clarify the kinds of situations that may warrant a refund or penalty-free rebooking. However, the final decision remains at my discretion. I aim to be compassionate and reasonable, and open communication is key to resolving any conflicts or challenges.